SCAM ALERT: Blocked Me For Asking For Tracking

I want to share my terrible online shopping experience as a serious warning. If you have any type of questions pertaining to where and ways to make use of http://www.gracequeens.com, you can call us at our website. I ordered a dress weeks ago and have received zero updates on its delivery status. The complete lack of transparency and outright hostility I encountered is shocking. When I finally reached out repeatedly for an answer, I was met with aggressive stonewalling. My conclusion about this business is simple and stark:
They ripped me off!! Would not update me on my dress & got mad because I asked for a tracking number & blocked me currently still waiting on my refund & if I don’t get it soon I’m suing them
. It was that unacceptable behavior and the realization that my money was being held hostage that compelled me to leave this public review and attempt to resolve the issue through their formal customer service channel.
Customer: I need immediate information regarding order #4983. I still have not received my dress, you have blocked my direct communication attempts on social media, and I am still waiting on my confirmed refund.
CS Rep: I sincerely apologize for the unacceptable difficulty you’ve faced and the extreme frustration caused by our lack of communication. I see here that a refund request was initiated four days ago. Can you confirm the exact communication channel where you were blocked?
Customer: I was blocked on Instagram immediately after asking for tracking information. I need to know why that unprofessional behavior occurred and, more importantly, when that money is hitting my account, not just that a request was "initiated."
CS Rep: That action by our social media team is completely inexcusable, and I am escalating this internally right now. Regarding your money, I am processing the immediate expedited release of the full amount. You should see the funds return to your original payment method within 24 to 48 hours.
Customer: 48 hours is the maximum I will accept. Please send me a confirmation email right now showing this expedited release authorization and the exact time stamp of this conversation.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.