Expedited Shipping Nightmare: $40 Down The Drain

I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering ordering from this store. I needed this dress for an event and thought I was being prepared, paying extra to ensure timely delivery.
"Ordered my dress February 1st w/regular Shipping… I paid an extra $39.99 for expedited shipping.
>Despite the guarantee, my item never arrived on time. I had to call customer service repeatedly becaus
>"the tracking number had an arrival time of February 22 money back guaranteed my item NEVER came!!!
>The stress and frustration of dealing with employees who had an attitude, and being told I could only get store credit, forced me into this public review. When the dress finally arrived on March 1st after I filed a lost package with USPS
>"some of the jewels came off when I opened the package!
>My advice is simple
>"Order SEVERAL months in advance!!
>Customer: I am calling about order #1234. I paid $39.99 for guaranteed expedited shipping due on February 22nd, and it is now late, March 1st. Why did I pay for a guarantee that completely failed
>CS Rep: I sincerely apologize for the extreme delay and the failure of our guaranteed delivery promise, especially since you paid extra for that service. If you have any sort of inquiries concerning where and the best ways to utilize https://htpvthingr.blogspot.com, you can call us at our own web-page. I see that the package was significantly delayed after leaving the New York distribution center
>Customer: Delayed is an understatement! And I was told previously I could only get a store credit once the dress was returned. I want a full cash refund for that $39.99 shipping charge immediately. And I must report that some employees had an attitude when I called last week
>CS Rep: I understand your frustration entirely regarding the delivery issue and the poor service you received. I will absolutely process a refund for the $39.99 shipping fee immediately back to your original payment method. Regarding the dress itself, you mentioned it arrived damaged—some of the jewels came off
>Customer: Yes, it arrived too late and it is damaged. I should not have to wait for a store credit. I need a manager to authorize a full cash refund for the dress itself since it arrived defective
>CS Rep: I recognize that this entire experience has been unacceptable. I am emailing you a prepaid return label right now, and I will personally escalate this case to the manager to ensure they authorize a full refund to your card rather than a store credit once the damaged item is received back at our facility
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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