🚨 Warning: Don't Trust The Legacy! My Custom Hat Was Warped

I felt compelled to share my terrible online shopping experience as a cautionary tale. I had heard so much about this company's history and reputation that my expectations were incredibly high. My decision to order online was based on the trust that, for 20 plus years, they’ve been keeping fire in there inventory. But what arrived was a hat that looked nothing like the photos—it was cheaply made and arrived visibly damaged. The discrepancy between the store’s legacy and the actual product was shocking. I felt completely let down and needed to leave this review and engage with customer service immediately to see if they could fix this significant lapse in quality control.
Customer: I am extremely disappointed. I ordered a custom felt hat, expecting the quality your store is known for, but the brim is warped and the felt feels incredibly flimsy. This is certainly not the "fire" inventory I was promised.
CS Rep: I sincerely apologize that your hat arrived in such poor condition. That absolutely is not the experience we want you to have, especially given our long-standing reputation for quality. Can you please confirm your order number so I can pull up the purchase details?
Customer: The order number is CHC-4112. I need more than just a refund—I need assurance that if I order a replacement, the exact same quality issue won't occur again. I bought into the history, not a cheap knock-off.
CS Rep: I completely understand your frustration. I am initiating a priority replacement right now. In the event you loved this article and you wish to receive much more information regarding www.oeppeo.com please visit our web-site. I personally will inspect the new hat before it leaves our facility to ensure the material is perfect and the shaping is flawless. We will also send you a prepaid label so you can return the defective item immediately.
Customer: That level of personal inspection is exactly the attention to detail I expected from the beginning. Thank you for addressing this quickly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.