🤯 An Hour Wasted On Unhelpful CS: "Staff Is So Incredibly Unhelpful" 😤

I attempted to make a simple online purchase, but my experience rapidly devolved into a terrible cautionary tale about relying on basic customer support. If you want to find out more info regarding oePPeo Snapbacks visit our site. I spent over an hour trying to get a simple question answered about product sizing before I finally gave up in disgust. My conclusion about the store’s personnel was simple and direct: "Staff is so incredibly unhelpful; not sure who is doing them a favor by shopping there." I felt absolutely compelled to leave a review and initiate a dialogue with customer service because this level of incompetence is utterly unacceptable, especially when trying to spend money at their store.
Customer: I am frankly appalled by the lack of assistance I received trying to confirm a simple size conversion before placing an order. I spent nearly an hour trying to find someone who could tell me the difference between the 'standard' and 'fitted' sizing.
CS Rep: I sincerely apologize for that incredibly frustrating experience. That is absolutely not the service standard we aim for, and I understand why you feel so negatively about our staff being unhelpful. Can you please confirm the exact item you were looking at, and I will pull up the precise measurements for you right now?
Customer: I was looking at the 'Elite Classic Cap' in two different sizes, and every agent I spoke to seemed unwilling or unable to access the internal sizing chart. It makes me feel exactly like my review stated—why am I even shopping here if I have to pull teeth just to get basic information?
CS Rep: You are right to be frustrated. Please accept my deepest apologies. To rectify this immediately, I have located the measurement details and can confirm your ideal size. Furthermore, because of the significant inconvenience and poor treatment you received, I would like to offer you free expedited shipping on this purchase.
Customer: Free shipping is appreciated, but I really just need to be certain about the size before I commit. If you can guarantee the fit based on the measurements I sent you previously, I’ll proceed.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.