The Customer Service Is HORRIBLE: Sizing Fails And Being Charged Tax TWICE! 😡ðŸâ€™¸

I felt compelled to share my terrible online shopping experience as a cautionary tale to others considering this store. I struggled repeatedly with sizing issues, having been given terribly incorrect advice from an employee who suggested a size based on my weight. This led to ordering a dress that wouldn’t zip, then ordering a size up that was too big, and finally buying a completely different dress. This entire process solidified my conclusion that, unequivocally:
The customer service is HORRIBLE. When disrespected the employees do not want to apologize & they aren’t very knowledgeable as far as sizing goes.
I felt compelled to leave a review and engage with customer service because after all that hassle, the "manager" even charged me the tax fee AGAIN on my final purchase, costing me $33 when the price difference was only $15.
Customer: I am calling because I was double-charged on my recent exchange. I bought a newer, more expensive $210 dress, and instead of paying the $25 difference, I paid $33 because the tax fee of $15.95 was charged to me again, even though the manager previously waived it due to the poor sizing experience.
CS Rep: I understand you are frustrated with the final cost adjustment. Let me look up that transaction. I see the original waiver, but when you exchange for a higher-priced item, our system automatically applies sales tax to the new full price, which can override prior adjustments.
If you cherished this informative article and you would like to obtain details regarding click through the next webpage i implore you to check out our website. Customer: That is unacceptable. I feel completely disrespected when employees don't want to apologize for giving wrong sizing advice, and now I'm being financially penalized for your staff’s mistakes and lack of policy knowledge. I ended up buying a different dress entirely because of the trouble the first employee caused.
CS Rep: I sincerely apologize for the lack of knowledge and poor customer experience you encountered initially. Regarding the billing, while I cannot manually remove the tax from the final purchase in the system, I can process a store credit for the $15.95 difference you were re-charged immediately to address the overall distress this situation has caused.
Customer: A store credit doesn't really help since I stated I would never shop here again based off of customer service ALONE, but I will accept the credit just to close this issue out.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.